Help with your energy transfer
Frequently asked questions
Received your document or still filling it in? Find your answer and the next step here.
After receiving your document
I have received the signed document. What do I do next?
Save the PDF attached to the email and send it to your own energy supplier as soon as possible. Each person does this for their own supplier. Follow your supplier’s instructions to have the transfer processed.
You both receive the same final document. Keep your copy after sending it.
Is the document sent to my energy supplier automatically?
No. Energieovername sends the signed document to both people, but does not submit it to an energy supplier. You send it yourself using the channel your supplier provides.
Which supplier should I send it to, and by when?
Send it to your own supplier for the address being transferred. If electricity and gas have different suppliers, send it to both. Their contact details are on your bill or in your customer account.
Do this as soon as possible after the key handover. Fluvius recommends sending the document within 7 days. Also follow your supplier’s current moving instructions. If that period has passed, report the transfer immediately.
Send the document to Fluvius only if Fluvius is your energy supplier, for example as your social supplier.
Does this also arrange my energy contract?
No. The energy transfer document records the transfer date, meter readings and people. It does not create an energy contract or take over the previous resident’s contract.
Tell your own supplier that you are moving. Arrange the move of your existing contract or a new contract for your new address separately.
Do I still need to print or sign the document by hand?
The final PDF attached to the email has already been electronically signed by both people. You do not need to print or sign it again to complete the Energieovername process.
Send the PDF to your supplier. If they request an additional step or a particular submission channel, follow their instructions.
What if there is a mistake in the signed document?
You can no longer edit a signed document here. Do not edit the received PDF yourself. Agree the correct details with the other person and create a new document together.
Already sent the incorrect version? Tell your supplier about the correction and clearly identify the version they should use. While still completing the form, you can change details; earlier confirmations then expire and you both review the new version.
I have not received an email or PDF. What can I do?
Check your spam folder and search your mailbox for Energieovername. The final PDF is only prepared after both people have signed the same final version.
Open your document on the device where you have access and refresh its status. Once the final PDF is ready, you can also download it there. If the email does not arrive or the download fails, contact us with your document reference if available.
Completing the form together
Is Energieovername free, and do I need an account?
Yes, you can create an energy transfer document for an address in Flanders free of charge. You do not need to create an account. Each person has separate access and verifies their own email address with a code.
How do I invite the other person? Must we be online together?
Confirm your details and create the invitation link in your document. Copy it and send it to the intended person yourself, for example by email or message. The invitation is not sent automatically.
You do not need to be online at the same time. The other person enters their details when it suits them, on their own device. You then both review and sign the same final version.
What if the other person does not respond or refuses to sign?
First contact the other person yourself. Both people are needed for a final shared document. You cannot enter the other person’s personal details or sign on their behalf.
If you cannot complete it together, record the transfer date and meter readings, keep your own evidence and report the situation directly to your supplier. Do not wait for the other person’s response.
Can I continue later or use another device?
Save your entries before closing the page. Reopen the document later in the same browser on the same device. If it no longer opens, use your recovery code.
To continue on another device later, create a recovery code in your document beforehand and keep it safely outside that device. A new recovery code invalidates the previous one. An invitation link is for the other person, not for recovering your own access.
My verification code or invitation link does not work. What now?
Check that you are using the correct email address, check your spam folder and enter the latest six digit code. If it has expired, request a new one on the verification screen.
An invitation link can only be used once. If you have already joined, open your document in the browser you used. If the link has expired or been replaced, ask the person who invited you to create and share a new link if the document still allows it.
If the problem continues, tell us which step fails. Never share your verification code, recovery code or full invitation link.
Where can I find my EAN code, and which meter readings do I enter?
Find the EAN code on your energy bill, in your customer account or through your grid operator. Electricity and gas each have their own code. For this Flemish service it has 18 digits and starts with 54144. The meter number is a different number.
Record the displayed readings on the date of the key handover or actual change of user. Electricity is measured in kWh and gas in m³. Copy the requested registers and do not estimate missing readings.
What changes if I have a digital meter or solar panels?
Enter the requested displayed readings even with a digital meter. An automatic reading validated by the grid operator may take precedence during processing.
If there are solar panels or another production installation, indicate this and enter the requested consumption and injection readings. Transferring the installation itself may also require a separate notification to Fluvius.
Do I need separate documents for my old and new address?
Yes. Create a separate document for each address, with the correct people, EAN codes, meter readings and transfer date. One document does not automatically cover both addresses.
The form is intended for Flanders. For an address in Brussels or Wallonia, follow the information for that region.
Who can see my data, and what is it used for?
Each person enters their own details. You can both check the shared transfer details. Once you have both finished entering your details, you review the complete document. You both receive the same final PDF.
Energieovername processes and stores the data to verify your email address, let you complete the document together and generate the final PDF. Before confirming your details, you also receive information about possible energy advice by phone and can object to it. Read the privacy notice for further processing, retention periods and your rights.