Situation help

Choose the situation that matches your transfer

The energy transfer still needs two separate people. These pages help you choose the right starting point without changing the underlying process.

As a new tenant

Record the transfer date, meter readings and details of the departing and new user.

Record the date and meter readings at key handover, then follow your supplier’s instructions.

Record who leaves, who takes over, on which date and with which meter readings.

Record the date, meter readings and involved parties during a temporary vacancy.

Carefully record the date, meter readings and involved parties after a bereavement or separation.

Choose “Other situation” in the form and review all required details.